Complaints

If you were dissatisfied and wished to raise a formal complaint, in the first instance we suggest to raise your complaint to the person who deals with your case. However if you did not wished to directly raise the matter with the person who deals with complaints, please send your complaint in writing to Nasir Ata at nasir.ata@atalaw.co.uk. Nasir Ata is responsible for handling complaints.

A copy of our full written Complaints Handling Procedure is available on request. If you feel the need to raise an issue formally, then we would request that you put this in writing.

Your complaint will be formally acknowledged and the full procedure that will be followed in dealing with your complaint will be explained to you at that time. Your complaint will be dealt with promptly, fairly, openly and effectively. We have eight weeks to consider your complaint.

As a matter of professional practice we specifically draw to your attention:

• You have a right to complain in the event that you are dissatisfied
  with our service
• that this could include a complaint about the firm’s bill
• that there may also be a right to object to the bill by applying to the
  court for an assessment of the bill under Part III of the Solicitors Act
  1974
• that if all or part of a bill remains unpaid the firm may be entitled to
  charge interest

If you still remained dissatisfied, you are entitled to seek areview of your complaint by the Legal Ombudsman, anindependent complaints body.

You will need to bring a complaint to the Legal Ombudsmanwithin 6 months of receiving a final written response from usabout your complaint, and that either the issue happened within the last year, or no more than one year from the date when you should have realised that there was cause for complaint.

Please be assured that making a complaint will not affect in any way the level of service you receive from us and you will not be charged for the complaint handling process.

Visit: www.legalombudsman.org.uk

Call: 0300 555 0333 between 9am to 5pm.
Email: enquiries@legalombudsman.org.uk
Post: Legal Ombudsman, PO Box 6167, Slough, SL1 0EH

The Solicitors Regulation Authority (SRA) can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. You can raise such concerns with the SRA here.